Refund and Returns Policy

At San Domingo, operating at farnetia.top, we want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help.

30-Day Return Window

You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must meet the following conditions:

  • It must be unused and in the same condition that you received it.
  • It must be in its original packaging.
  • You must have the original receipt or proof of purchase.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Gift cards.
  • Downloadable software products.
  • Some health and personal care items.
  • Perishable goods.
  • Customized or personalized items.

Please contact us at [email protected] if you have questions or concerns about your specific item.

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Email our customer support team at [email protected] or call us at 817-996-4678 to request a Return Merchandise Authorization (RMA) number. Please provide your order number and the reason for your return.
  2. Receive RMA: Once approved, we will provide you with an RMA number and detailed instructions for shipping your item back.
  3. Package Your Item: Securely package the item(s) in its original packaging, including all accessories and documentation. Clearly mark the RMA number on the outside of the package.
  4. Ship Your Item: Send your return to the following address:
    San Domingo
    3268 Oliver Street
    Fort Worth, TX, US

Please note: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Processing

Once your return is received and inspected by us, we will send you an email notification confirming receipt of your returned item. We will also notify you of the approval or rejection of your refund based on the item’s condition.

  • Approval: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (e.g., credit card, PayPal) within 7-10 business days.
  • Partial Refunds: Partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same one due to a defect or damage, please send us an email at [email protected] with details and send your item to: San Domingo, 3268 Oliver Street, Fort Worth, TX, US.

Contact Us

If you have any questions about our Refund and Returns Policy, please do not hesitate to contact us:

  • Email: [email protected]
  • Phone: 817-996-4678
  • Address: San Domingo, 3268 Oliver Street, Fort Worth, TX, US

Last updated: June 20, 2024